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Shipping policy

Where we ship, what it costs, and when it arrives.

Last updated: October 2026

Where we ship

At launch we ship to 38 countries: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, the United Kingdom, the United States and Vietnam.

We add new countries as we grow. If yours isn’t on the list, email hello@mywayelectrolytes.com and tell us where you are.

Shipping rates

Standard shipping is a flat $6 per order. Orders over $100 ship free, and so do our 2-tub and 3-tub packs. All prices and shipping charges are in US dollars.

Duties and taxes

We ship delivered duty paid (DDP), which means import duties and taxes are handled for you, so you shouldn’t be asked to pay anything extra when your order arrives.

If a courier or customs office asks you for a charge, please contact us before you pay and we’ll help sort it out.

Processing and delivery times

Orders normally leave our fulfilment partner within a few business days of payment. Once your order has shipped, standard delivery usually takes about 7 to 12 working days to most countries, and 10 to 15 working days to Austria. These are estimates, not guarantees, and busy periods, customs and weather can add time. Many orders arrive sooner.

Pre-Orders ship on or before the date shown on the product page. If that date changes, we will email you straight away, and you can cancel for a full refund (see our Refunds and returns page).

Tracking

As soon as your order ships, we email you a tracking number and a link to follow it.

Wrong address or missed delivery

Please check your address carefully at checkout. If it’s wrong, email us as soon as you can and we’ll try to fix it before the order ships. If a parcel comes back to us because of an incorrect address or a missed delivery, we may need to ask for the cost of sending it again.

Lost or damaged parcels

If your parcel arrives damaged, or doesn’t arrive, email us within 14 days of the expected delivery date with your order number (and photos if it’s damaged). We’ll replace it or refund you.

Questions

Write to us at hello@mywayelectrolytes.com. We reply as quickly as we can.