Refunds and returns

Last updated: October 2026

Our 30-day money-back guarantee

We want you to love Hardcore. If it’s not for you, for any reason, email us within 30 days of delivery and we’ll refund you in full, including shipping. You don’t need to send anything back, and you can keep any free gift that came with your order. The guarantee applies once per customer.

Damaged, faulty or wrong item

If your order arrives damaged, faulty or not what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, and we cover the cost of putting it right.

Pre-Orders

You can cancel a Pre-Order at any time before it ships for a full refund. If we can’t ship by the date shown on the product page, we’ll tell you straight away, and you can cancel for a full refund. Once your Pre-Order has been delivered, the 30-day guarantee applies in the same way as for any other order.

Opened products

Go ahead and open your tub and try it. Because our products are consumable, we don’t take opened tubs or sticks back, and under the guarantee you don’t need to send anything back. We just refund you.

How to ask for a refund

Email hello@mywayelectrolytes.com with your order number and what went wrong. We reply within two business days.

How refunds are paid

Refunds go back to the payment method you used. Once we approve a refund it usually takes 5 to 10 business days to show up, and sometimes longer depending on your bank or card issuer.

Your legal rights

Nothing in this policy limits any rights you have under consumer law where you live.

If you feel unwell

If you feel unwell after using any of our products, stop using it and speak to a doctor.

Questions

Write to us at hello@mywayelectrolytes.com. We reply as quickly as we can.